Terms & conditions - Anna's Landelijke Huisje

General terms and conditions Anna's Rural Cottage - Anna's Landelijke Huisje

Index:

1. Definitions

2. Identity of the Entrepreneur

3. Applicability of general terms and conditions

4. Prices

5. Samples / models

6. Failure to pay for consequences on time

7. Right of Complaint

8. Right of withdrawal

9. Right of retention

10. Settlement

11. Retention of title

12. Delivery

13. Delivery time

14. Actual delivery

15. Transport costs

16. Packaging and shipping

17. Warranty

18. Exchange and return

19. Indemnity

20. Complaints

21. Notice of default

22. Client's joint and several liability

23. Liability of Anna's Landelijke Huisje

24. Expiration period

25. Right to cancel

26. Force majeure

27. Changes to general terms and conditions

28. Transfer of Rights

29. Consequences of nullity or voidability

30. Applicable law and competent court

31. Privacy policy

32. Cookie Policy

1..Definitions

1. Anna's Rural House: Anna's Rural House, located in Helmond below

Chamber of Commerce no: 82482403

2. Customer: the person with whom Anna's Landelijke Huisje has entered into an agreement.

3. Parties: Anna's Landelijke Huisje and customer together.

4. Consumer: a customer who is also an individual and who acts as a private person.

5. Reflection period: 14 days after purchase.

2. Identity of the entrepreneur

Anneke van Ekris

Anna's rural Cottage

Lingestraat 9

5704 GM Helmond The Netherlands

+31 (0) 6-16126821

info@annaslandelijkehuisje.com

Chamber of Commerce number: 82482403

VAT number: NL003689912B76

3..Applicability of general terms and conditions

1. These terms and conditions apply to all quotations, offers, activities, orders, agreements and deliveries of services or products by or on behalf of Anna's Landelijke Huisje.

2. Parties can only deviate from these terms and conditions if they have explicitly agreed to do so in writing.

3. The parties explicitly exclude the applicability of additional and / or deviating general terms and conditions of the customer or third parties.

4. Prices

1. All prices that Anna's Landelijke Huisje uses are in euros, are inclusive of VAT and exclusive of any other costs such as administration costs, levies and travel, shipping or transport costs, unless explicitly stated otherwise or agreed otherwise.

2. All prices that Anna's Landelijke Huisje uses for its products or services, on its website or that are otherwise announced, can be changed by Anna's Landelijke Huisje at any time.

3. Increases in the cost prices of products or parts thereof, which Anna's Landelijke Huisje could not foresee at the time the offer was made or the agreement was concluded, may give rise to price increases.

4. The consumer has the right to dissolve an agreement as a result of a price increase as referred to in paragraph 3, unless the increase is the result of a statutory regulation.

5..Samples / models

If the customer has received a sample or model of a product, he cannot derive any rights from it other than that it is an indication of the nature of the product, unless the parties have explicitly agreed that the products to be delivered correspond with the sample or model. .

6..Consequences of late payment

1. If the customer is in default when paying, he will also owe extrajudicial collection costs and any compensation to Anna's Landelijke Huisje.

2. The collection costs are calculated on the basis of the Decree on compensation for extrajudicial collection costs.

3. If the customer does not pay on time, Anna's Landelijke Huisje may suspend its obligations until the customer has fulfilled its payment obligation.

4. In the event of the customer's liquidation, bankruptcy, seizure or moratorium, the claims of Anna's Landelijke Huisje on the customer are immediately due and payable.

5. If the customer refuses to cooperate with the performance of the agreement by Anna's Landelijke Huisje, he is still obliged to pay the agreed price to Anna's Landelijke Huisje.

7..Right of complaint

1. As soon as the customer is in default, Anna's Landelijke Huisje is entitled to invoke the right of complaint with regard to the unpaid products delivered to the customer.

2. Anna's Landelijke Huisje invokes the right of complaint by means of a written or electronic notification.

3. As soon as the customer has been informed of the invoked right of complaint, the customer must immediately return the products to which this right relates to Anna's Landelijke Huisje, unless the parties make other agreements about this.

4. The costs for the return or return of the products are for the account of the customer.

8..Right of withdrawal

1. A consumer can cancel an online purchase without giving any reason during a cooling-off period of 14 days, provided that:

• the product has not been used

• it is not a product that has been specially tailored or adapted for the consumer

• it is not a product that cannot be returned for hygienic reasons (eg Pillows)

• the consumer has not waived his right of withdrawal

2. The reflection period of 14 days as referred to in paragraph 1 commences:

on the day after the consumer has received the last product or part of 1 order

3. The consumer can make his appeal to the right of withdrawal known via info@annaslandelijkehuisje.com, if desired using the withdrawal form that can be downloaded from the Anna's Landelijke Huisje website.

4. The consumer is obliged to return the product to Anna's Landelijke Huisje within 14 days after making known his right of withdrawal. In case of defects in the transfer of 14 days, the customer's right of withdrawal will lapse.

5. The costs for returns are only for the account of the customer.

6. If the purchase costs and any other costs (such as shipping and return costs) qualify for reimbursement by law, Anna's Landelijke Huisje will refund these costs to the consumer within 14 days after receipt of the timely appeal to the right of withdrawal condition that the consumer has returned the product to Anna's Landelijke Huisje on time.

7. During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by Anna's Rural House.

8. If the product is not satisfactory, the customer is expected to request a return form by e-mail from Anna's Landelijkehuisje, via info@annaslandelijkehuisje.nl

9..Right of retention

1. Anna's Landelijke Huisje can invoke its right of retention and in that case keep the customer's products in its possession until the customer has paid all outstanding invoices with regard to Anna's Landelijke Huisje, unless the customer has provided sufficient security for those costs. .

2. The right of retention also applies on the basis of previous agreements from which the customer still owes payments to Anna's Landelijke Huisje.

3. Anna's Landelijke Huisje is never liable for any damage that the customer may suffer as a result of making use of his right of retention.

10..Settlement

Unless the customer is a consumer, the customer waives his right to set off a debt to Anna's Landelijke Huisje against a claim on Anna's Landelijke Huisje.

11. Retention of title

1. Anna's Landelijke Huisje remains the owner of all delivered products until the customer has fully complied with all his payment obligations with regard to Anna's Landelijke Huisje on the basis of any agreement concluded with Anna's Landelijke Huisje, including claims regarding shortcomings in the compliance.

2. Until then, Anna's Landelijke Huisje can invoke its retention of title and take back the goods.

3. Before ownership has passed to the customer, the customer may not pledge, sell, dispose of or otherwise encumber the products.

4. If Anna's Landelijke Huisje invokes its retention of title, the agreement is considered to be dissolved and Anna's Landelijke Huisje has the right to claim compensation, lost profit and interest.

12..Delivery

1. Delivery takes place while stocks last.

2. Delivery takes place via dispatch.

3. Delivery of products ordered online takes place at the address indicated by the customer.

4. If the agreed amounts are not paid or not paid on time, Anna's Landelijke Huisje has the right to suspend its obligations until the agreed part has been paid.

5. In case of late payment, there is a default of creditors, with the result that the customer cannot invoke a late delivery against Anna's Landelijke Huisje.

13..Delivery time

1. The delivery times stated by Anna's Landelijke Huisje are indicative and do not entitle the customer to dissolution or compensation if they are exceeded, unless the parties have explicitly agreed otherwise in writing.

2. The delivery time commences when the customer has fully completed the (electronic) ordering process and has received an (electronic confirmation) from Anna's Landelijke Huisje.

3. Exceeding the specified delivery time does not entitle the customer to compensation or the right to terminate the agreement, unless Anna's Landelijke Huisje cannot deliver within 14 days after being reminded in writing or the parties have agreed otherwise.

14.. Actual delivery

The customer must ensure that the actual delivery of the products ordered by him can take place on time.

15..Transport costs

Transport costs are at the expense of the customer, unless the parties have agreed otherwise.

16..Packing and shipping

1. If the packaging of a delivered product is opened or damaged, the customer must, before receiving the product, have a note drawn up by the forwarder or delivery person, failing which Anna's Landelijke Huisje cannot be held liable. held for any damage.

2. If the customer is responsible for the transport of a product, he must report any visible damage to products or the packaging to Anna's Landelijke Huisje prior to transport, failing which Anna's Landelijke Huisje cannot be held liable for any damage.

3. When returning, clear indication (if with photo) what the damage / incompleteness is.

17..Warranty

1. The warranty with regard to products only applies to defects caused by faulty manufacture, construction or material.

2. The warranty does not apply in the event of normal wear and tear and damage resulting from accidents, changes made to the product, negligence or improper use by the customer, as well as when the cause of the defect cannot be clearly determined.

3. The risk of loss, damage or theft of the products that are the subject of an agreement between the parties, transfers to the customer at the moment when they are legally and / or actually delivered, or at least come under the control of the customer or from a third party who takes delivery of the product on behalf of the customer.

18..Exchanges and returns

1. Exchange is only possible if the following conditions are met:

• exchange takes place within 7 days after purchase against presentation of the original invoice, with attached price label, and unused condition.

• the product is returned in the original packaging or with the original (price) tags still attached

• the product has not yet been used

2. Discounted items, items from the draw, or bid, and sale products cannot be exchanged.

3. We can charge you for any depreciation of the product due to, for example, damage. Unfortunately, exchanges are not possible. You will have to place a new order.

19.. Indemnity

The customer indemnifies Anna's Landelijke Huisje against all claims from third parties related to the products and / or services delivered by Anna's Landelijke Huisje.

20. Complaints

1. The customer must examine a product or service provided by Anna's Landelijke Huisje as soon as possible for any shortcomings.

2. If a delivered product or service does not comply with what the customer could reasonably expect from the agreement, the customer must inform Anna's Landelijke Huisje of this as soon as possible, but in any case within 1 day after discovery of the shortcomings. set.

3. Consumers must inform Anna's Landelijke Huisje of this within 1 day after discovery of the shortcomings.

4. The customer will provide a description of the shortcoming that is as detailed as possible (for example a photo), so that Anna's Landelijke Huisje is able to respond adequately.

5. The customer must demonstrate that the complaint relates to an agreement between the parties.

21..Notice of default

1. The customer must submit notice of default in writing to Anna's Landelijke Huisje by email to: info@annaslandelijkehuisje.com

2. It is the responsibility of the customer that a notice of default actually reaches Anna's Landelijke Huisje (on time).

22.. Joint and several liability of the customer

If Anna's Landelijke Huisje enters into an agreement with multiple customers, each of them is jointly and severally liable for the full amounts that they owe to Anna's Landelijke Huisje on the basis of that agreement.

23.. Liability Anna's Landelijke Huisje

1. Anna's Landelijke Huisje is only liable for any damage that the customer suffers if and insofar as this damage is caused by intent or deliberate recklessness.

2. If Anna's Landelijke Huisje is liable for any damage, it is only liable for direct damage resulting from or related to the performance of an agreement.

3. If Anna's Landelijke Huisje is liable, this liability is limited to the amount that is paid out by a closed (professional) liability insurance and in the absence of (full) payment by an insurance company of the damage amount, the liability is limited to the (part of the ) invoice amount to which the liability relates.

4. All images, photos, colors, drawings, descriptions on the website or in a catalog are only indicative and only approximate and cannot give rise to compensation and / or (partial) dissolution of the agreement and / or suspension of any commitment.

24 .. Expiration period

Any right of the customer to compensation from Anna's Landelijke Huisje will in any case lapse 12 months after the event from which the liability arises directly or indirectly. This does not exclude the provisions of Article 6:89 of the Dutch Civil Code.

25..Right to rescind

1. The customer has the right to dissolve the agreement if Anna's Landelijke Huisje imputably fails in the fulfillment of its obligations, unless this shortcoming does not justify termination in view of its special nature or minor significance.

2. If the fulfillment of the obligations by Anna's Landelijke Huisje is not permanent or temporarily impossible, dissolution can only take place after Anna's Landelijke Huisje is in default.

3. Anna's Landelijke Huisje has the right to dissolve the agreement with the customer if the customer does not fully or not timely fulfill his obligations under the agreement, or if Anna's Landelijke Huisje has become aware of circumstances that give him good reason to fear. that the customer will not be able to properly fulfill his obligations.

26..Obvious

1. In addition to the provisions of Article 6:75 of the Dutch Civil Code, a failure by Anna's Landelijke Huisje in the fulfillment of any obligation towards the customer cannot be attributed to Anna's Landelijke Huisje in any of the will of Anna's Landelijke Huisje. independent situation, as a result of which the fulfillment of its obligations towards the customer is wholly or partially prevented or as a result of which the fulfillment of its obligations cannot reasonably be expected of Anna's Landelijke Huisje.

2. The force majeure situation referred to in paragraph 1 also includes, but is not limited to: a state of emergency (such as civil war, uprising, riots, natural disasters, etc.); defaults and force majeure on the part of suppliers, deliverers or other third parties; unexpected power, electricity, internet, computer and telecom failures; computer viruses, strikes, government measures, unforeseen transportation problems, bad weather and work stoppages.

3. If a force majeure situation arises as a result of which Anna's Landelijke Huisje cannot fulfill one or more obligations towards the customer, then those obligations will be suspended until Anna's Landelijke Huisje can meet them again.

4. From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may dissolve the agreement in writing in whole or in part.

5. Anna's Landelijke Huisje does not owe any (damage) compensation in a situation of force majeure, not even if it enjoys any advantage as a result of the force majeure situation.

27.. Changes to general terms and conditions

1. Anna's Landelijke Huisje is entitled to change or amend these general terms and conditions.

2. Changes of minor importance can be made at any time.

3. Anna's Landelijke Huisje will discuss major substantive changes with the customer as much as possible in advance.

4. Consumers are entitled to cancel the agreement in the event of a substantial change to the general terms and conditions.

28.. Transfer of Rights

1. Rights of the customer under an agreement between the parties cannot be transferred to third parties without the prior written consent of Anna's Landelijke Huisje.

2. This provision applies as a clause with property law effect as referred to in Article 3:83, second paragraph, of the Dutch Civil Code.

29..Consequences of nullity or voidability

1. If one or more provisions of these general terms and conditions turn out to be invalid or voidable, this will not affect the other provisions of these terms and conditions.

2. A provision that is void or voidable will in that case be replaced by a provision that comes closest to what Anna's Landelijke Huisje had in mind when drawing up the conditions on that point.

30..Applicable law and competent court

1. Dutch law is exclusively applicable to every agreement between the parties.

2. The Dutch court in the district where Anna's Landelijke Huisje is located / has a practice / office has exclusive jurisdiction to hear any disputes between the parties, unless the law prescribes otherwise.

31..Privacy Policy

Privacy-sensitive data, or personal data, is processed through our webshop. Annaslandelijkehuisje.nl considers careful handling of personal data of great importance.

Personal data is therefore carefully processed and secured by us.

In our processing, we adhere to the requirements of privacy legislation. This means, among other things, that: We clearly state the purposes for which we process personal data.

We do this through this privacy statement; We limit our collection of personal data to only the personal data necessary for legitimate purposes; We first ask you for explicit permission to process your personal data in cases where your permission is required; We take appropriate security measures to protect your personal data and also requirements of parties that process personal data on our behalf; We respect your right to provide, correct or delete your personal data at your request. Annaslandelijkehuisje.nl is responsible for data processing.

In this privacy statement we explain which personal data we collect and use and for what purpose. We recommend that you read it carefully.

Use of personal data When using our web shop, we obtain certain information from you. This can be personal data. We only store and use the personal data that is provided by you directly, in the context of the service you have requested, or of which it is clear that they are provided to us for processing.

We use the following information for the purposes stated in this privacy statement: Name and address details Telephone number Invoice address E-mail address Payment details Date of birth IP address Registration Certain parts of our webshop require you to register first.

After registration, we save the personal data you have provided via the username you have chosen. We keep this information so that you do not have to enter it every time and so that we can contact you in the context of the execution of the agreement. We will not provide the data linked to your username to third parties, unless this is necessary in the context of the execution of the agreement that you conclude with us or if this is required by law. In case of suspicion of fraud or abuse of our webshop, we can hand over personal data to the competent authorities.

Access portal With our portal you can gain access to a management environment where you can set, specify and change things yourself. Handling an order When you place an order with us, we use your personal data to process it. If necessary for proper handling, we can also provide your personal data to third parties. You can read more about this later in this privacy statement. Advertising We can, in addition to the information on our website, also inform you of our new products and services: by e-mail Contact form and newsletter We offer the possibility to ask questions through our web shop by means of a contact form, where you are asked fill in various details to handle your question.

You choose which information you provide. The data you send us will be kept for as long as the nature of the form or the content of your e-mail is necessary for the complete answering and processing thereof. We offer a newsletter with which we want to inform interested parties about our products and / or services.

Every newsletter contains a link with which you can unsubscribe.

Your e-mail address will only be added to the list of subscribers with your explicit permission. Publication We do not publish your customer data. Provision to third parties We can pass on your data to our partners. These partners are involved in the implementation of the agreement. Cookies Our webshop uses cookies. Cookies are also placed via third parties engaged by us. When you visit our webshop for the first time, a notice is displayed in which we explain why we use cookies. We consider your further use of our webshop as permission for this use of cookies.

You are free to disable cookies through your browser. Keep in mind that it is possible that our website will no longer work optimally. We have made agreements with third parties who place cookies about the use of cookies and applications. However, we do not have full control over what the providers of these applications themselves do with the cookies when they read them. For more information about these applications and how they handle cookies, please see the privacy statement of these parties (note: they can change regularly).

Google Analytics We use Google Analytics to keep track of how visitors use our webshop. We have entered into a processor agreement with Google to make agreements about the handling of our data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services, and finally we have the IP addresses anonymized. Security We take security measures to limit misuse of and unauthorized access to personal data. Retention periods The personal data described above will be kept for as long as necessary to process your orders, including warranty. After that, we keep data for a maximum of one year for the statistical purposes described.

The data will then be deleted, unless there is a legal obligation that requires longer storage (such as the seven-year fiscal retention obligation for payment data). Websites of third parties This privacy statement does not apply to websites of third parties that are connected to our webshop by means of links. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using these websites. Changes to this privacy statement We reserve the right to make changes to this privacy statement. It is recommended that you regularly consult this privacy statement so that you are aware of these changes.

Access and change your data For questions about our privacy policy or questions about access and changes to (or deletion of) your personal data, you can contact us at any time using the information below. You can also send us a request to view, change or delete this data.

You can also submit a request to request a data export for data that we use with your consent, or state with reasons that you want us to restrict the processing of personal data. To prevent abuse, we may ask you to identify yourself adequately. When it comes to access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser. If the data is incorrect, you can request us to change the data or have it removed. Dutch Data Protection Authority Of course we are happy to help you if you have complaints about the processing of your personal data. Under privacy legislation, you also have the right to file a complaint with the Dutch Data Protection Authority against this processing of personal data. You can contact the Dutch Data Protection Authority for this.

Contact details Company: www.Annaslandelijkehuisje.com

Anna's Rural Cottage

Lingestraat 9

5704 GM Helmond

The Netherlands

32..Cookie Policy

Cookie statement

1. The use of cookies

Annaslandelijkehuisje.nl uses cookies. A cookie is a simple small file that is sent along with pages from the website and / or Flash applications and is stored by your browser on your hard drive of your computer, mobile phone, watch or tablet. The information stored therein can be sent back to our servers on a subsequent visit.

The use of cookies is very important for the proper functioning of our website, but also cookies of which you do not immediately see the effect are very important. Thanks to the (anonymous) input from visitors, we can improve the use of the website and make it more user-friendly.

2. Consent to the use of cookies

Your permission is required for the use of certain cookies. We do this by means of a so-called cookie banner.

3. Types of cookies and their purposes

We use the following types of cookies:

-Functional cookies: this allows us to make the website function better and is more user-friendly for the visitor.

For example: we store your login details or what you have put in your shopping cart.

-Anonymized analytical cookies: these ensure that an anonymous cookie is generated every time you visit a website. These cookies know whether you have visited the site before or not. A cookie is only created on the first visit, on subsequent visits the existing cookie is used. This cookie is only for statistical purposes. For example, the following data can be collected:

. the number of unique visitors

. how often users visit the site

. which pages users view

. how long users view a particular page

. at which page visitors leave the site

-Analytical cookies: these ensure that a cookie is generated every time you visit a website. These cookies know whether you have visited the site before or not. A cookie is only created on the first visit, on subsequent visits the existing cookie is used. This cookie is only for statistical purposes. In this way, the following data can be collected, such as:

. which pages you viewed

. how long you stayed on a particular page

. at which page you left the site

-Own tracking cookies: this allows us to find out that in addition to our website you have also been to the relevant other website (s) from our network. The resulting profile is not linked to your name, address, e-mail address and the like, but only serves to match advertisements to your profile, so that they are as relevant to you as possible. We ask your permission for these cookies. These cookies are therefore not placed without your permission.

-Tracking cookies from others: this keeps track of which pages you visit on the internet in order to build your personal profile. This profile is not linked to your name, address, e-mail address and the like as known to us, but only serves to match advertisements to your profile so that they are as relevant to you as possible. We ask your permission for these cookies. These cookies are therefore not placed without your permission.

-Social media sharing buttons. They may also contain tracking cookies that track your web browsing behavior.

-Site improvement cookies optimization cookies: this allows us to test different versions of a web page to see which page is best visited.

4. Your rights with regard to your data

You have the right to inspect, rectify, limit and delete personal data. You also have the right to object to the processing of personal data and the right to data portability. you can exercise these rights by sending us an email at info@annaslandelijkehuisje.nl To prevent abuse, we can ask you to identify yourself adequately. When it comes to access to personal data linked to a cookie, we ask you to send a copy of the cookie in question. You can find this in the settings of your browser.

5. Block and delete cookies

You can easily block and delete cookies yourself at any time via your internet browser. You can also set your internet browser so that you receive a message when a cookie is placed. You can also indicate that certain cookies may not be placed. View the help function of your browser for this option. If you delete the cookies in your browser, this may have consequences for the pleasant use of this website.

Some tracking cookies are placed by third parties who, among other things, show you advertisements on our website. You can delete these cookies centrally via youronlinechoices.com

Please be aware that if you do not want cookies, we can no longer guarantee that our Website will work properly. It may be that some functions of the site are lost or even that you no longer visit the website at all. In addition, refusing cookies does not mean that you will no longer see advertisements at all. The advertisements are then no longer tailored to your interests and can therefore be repeated more often.

How you can adjust your settings differs per browser: If necessary, consult the help function of your browser: or click on one of the links below to go directly to the manual of your browser.

. Firefox https://support.mozilla.org/en/kb/cookies-delete-data-wipe-websites-stored

. Google Chrome https://support.google.com/chrome/answer/95647?co=GENIE.Platform=Desktop&hl=en

. Internet Explorer https://support.microsoft.com/en-gb/kb/278835

. Safari on smart phone https://support.apple.com/en-gb/HT201265

. Safari on Mac https://support.apple.com/en-gb/guide/safari/sfri11471/mac

6. New developments and unforeseen cookies

The texts of our website can be adjusted at any time due to continuous developments. This also applies to our cookie statement. Please read this statement regularly to stay informed of any changes.

In Blog articles, use can be made of content that is hosted on other sites and made accessible on AnnasLandelijkeHuisje.nl by means of certain codes (embedded content). Think of YouTube videos, for example. These codes often use cookies. However, we have no control over what these third parties do with their cookies.

It is also possible that cookies are placed via our website by others, of which we ourselves are not always aware. Do you encounter unforeseen cookies on our website that you cannot find in our overview? Let us know via info@annaslandelijkehuisje.nl

You can also contact the third party directly and ask which cookies they place. What is the reason for this, what the lifespan of the cookie is and how they have safeguarded your privacy.

7. Concluding remark

We will have to adjust this statement from time to time, for example when we adjust our website or change the rules surrounding cookies. You can consult this webpage for the latest version.

If you have any questions and / or comments, please contact info@annaslandelijkehuisje.com

Prepared on April 9, 2021 by Anna’s Rural House in Helmond.

https://www.AnnasLandelijkeHuisje.com